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Payment Policy
- Launch permit fees are due at time of reservation, and are available on a first come, first serve basis.
- For groups of 1-9 people, payment is due at time of reservation.
- For groups of 10 or more, a 20% deposit is required at time of reservation, with the remaining balance due 14 days in advance.
- Desert Adventures reserves the right to release launch permits and space on unpaid trips 14 days in advance.
- Acceptable forms of payment are Visa, Mastercard, Amex, and Discover. You may also mail a personal check, money order, or stop by with some hard-earned cash.
- All participants must sign a release of liability waiver and statement of medical health prior to trip.
- It is your responsibility to inform us of medical conditions, ailments, disabilities, allergies, injuries, or other conditions that may affect the safety of yourself and the group.
Cancellation Policy
- Launch permits are non-refundable or transferrable, beginning 2010.
- Cancellations made at least 14 days in advance will receive a full refund.
- Cancellations made within 7-13 days of a reserved trip will be issued a 50% refund.
- Cancellations made within 3-6 days of a reserved trip will be issued a 25% refund.
- Absolutely no refunds will be issued for cancellations within 48 hours of a reservation.
- All cancellations will be assessed a fee of 10% or $10 per person, whichever is greater.
- Trips can be rescheduled with at least 48 hours notice. Rescheduling fees of $25 per person for guided trips, and $10 per person for self-guided trips will be assessed for any change in date.
- Routes and trips are proposed and might change. Although we will do everything in our power to make sure trips
are as described, we may change routes, locations, or times to ensure the safety of our guests and guides.
- We cannot be responsible for wind, weather, waves, rain, heat, or unforseen circumstances.
- Desert Adventures reserves the right to cancel trips due to weather or unsafe conditions. In this case, we will
reschedule, issue a credit, or refund money, depending on individual circumstances.
- If the trip departs as scheduled, the above cancellation policy will apply.
Damages Policy
- All parties will be responsible for returning equipment undamaged and properly cleaned. Equipment will be inspected for cracks, holes, missing parts, or other damages, and persons responsible for damage will be held liable.
- Boats are fragile and should not be dragged. Sitting on boat decks could cause boats to crack or break and should be avoided. Handle boats with care.
- Boats which are not tied off and consequently float away or sink will be replaced by the customer at market value. We use top of the line equipment, so failure to tie your boat up could cost you thousands of dollars. Please be careful and always secure your paddlecraft.
- Be cautious and avoid rocks, reefs, buoys, and other obstacles which could create a hazardous condition. If you are renting equipment, you are assuming the risk adn responsibility for that equipment and the safety of yourself and your group.
Late Arrivals Policy
- Wind, waves, and weather can be a challenge at times. It is HIGHLY RECOMMENDED that self-guided paddlers have a watch, (not a cell phone), and adhere to the timing guidelines on the maps provided.
- The backcountry is primitive with NO cell phone service and NO emergency services such as 911. You are assuming that risk.
- There is NO RESCUE SERVICE for weary or tired paddlers. If you become exhausted and decide to stop paddling, you should be prepared to spend the night in the canyon.
- If you arrive more than 15 minutes late, we will most likely return to Las Vegas with those guests
who arrived on time, then make a second trip to Willow Beach to retrieve you and our gear. You will be charged a
late fee of $150. You may also have to wait several hours while we return guests to hotels on the Strip before
we can return to Willow Beach and pick you up. It is an inconvenience for everyone involved. Please be on time.
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